Moveworks

✓ Editorially verified

The enterprise AI assistant that searches, answers, and takes action across your business systems

Enterprise· Enterprise-only pricing; no public tiers. Quoted per organization based on employee count, integrations, and agent scope. Contact sales for a quote.AgentsOrchestrates multiple enterprise-ready LLMs (undisclosed mix, historically including OpenAI GPT and in-house models via its Reasoning Engine)8.7 / 10

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Best for

Large enterprises (5,000+ employees) with heavy IT/HR/finance ticket volume that want a conversational front door across Slack or Teams that can actually resolve requests end-to-end, not just answer FAQs.

Skip if

Startups, SMBs, solo developers, or teams that need a coding copilot, a public-facing chatbot, or a self-serve tool they can spin up on a credit card in an afternoon.

Moveworks is an enterprise AI assistant and agent platform that lets employees search, ask, and take action across the sprawl of internal SaaS from a single conversational surface. Rather than positioning itself as a coding copilot or a consumer chatbot, Moveworks sits inside Slack, Microsoft Teams, a web portal, mobile app, or a company intranet and routes natural-language requests to the right backend — creating tickets in ServiceNow or Jira, resetting passwords in Okta or Active Directory, provisioning software, answering HR policy questions from Workday, pulling knowledge out of Confluence, SharePoint, Google Drive, OneDrive, and 50+ other systems, and escalating cleanly to a human when it cannot resolve something.

The platform has three main pillars. Enterprise Search unifies content retrieval across dozens of connected sources with per-user permission awareness so employees only see what they are already entitled to. The Reasoning Engine orchestrates enterprise-ready LLMs to understand a request, plan multi-step actions, execute them against connected systems, and adapt when something fails. Agent Studio and a marketplace of 1000+ pre-built agents let IT, HR, finance, and internal platform teams ship domain-specific agents without building the plumbing from scratch, while Knowledge Studio and Employee Experience Insights give admins visibility into what employees are asking and where knowledge is missing.

Moveworks is aimed squarely at large organizations — the company reports serving 350+ enterprises including roughly 10% of the Fortune 500 — where the payoff of automating IT and HR tickets, license requests, PTO questions, and internal search is measured in millions of dollars of deflected support cost per year. Common workflows include L1 IT service desk deflection, HR self-service, finance and procurement approvals, sales enablement lookups, and multi-language employee support across 100+ languages. In 2024 Moveworks was acquired by ServiceNow, which is progressively fusing its reasoning engine and agent tooling into the ServiceNow AI platform.

Editor's take

Moveworks is one of the few enterprise agent platforms that genuinely delivers on 'take action, not just chat,' and its ServiceNow acquisition cements it as a serious ITSM-adjacent AI layer. But it is unapologetically an enterprise sale — if you are not shopping with a procurement team and a six-figure budget, this is not your tool.

— The AI Tool Bible editorial team

Pros

✅ Deep, permission-aware integrations across 50+ enterprise systems (Slack, Teams, ServiceNow, Jira, Okta, Workday, Confluence, SharePoint, Google Drive, and more)
✅ 1000+ pre-built agents plus Agent Studio dramatically shortens time-to-value versus building agents from scratch
✅ Strong multi-channel delivery — Slack, Teams, web, mobile, and portal — from a single reasoning engine
✅ 100+ language support makes it viable for genuinely global workforces
✅ Employee Experience Insights surface knowledge gaps and top intents, useful for content and ops teams
✅ Backed by ServiceNow post-acquisition, giving long-term platform stability and roadmap alignment with the dominant ITSM vendor

Cons

⚠️ Enterprise-only pricing with no public tiers, no self-serve trial, and long procurement cycles
⚠️ Overkill and cost-prohibitive for SMBs or teams under a few thousand employees
⚠️ Vendor lock-in risk is real — agents, knowledge, and integrations live inside the Moveworks/ServiceNow platform
⚠️ Post-ServiceNow acquisition, the standalone product roadmap and pricing posture are still evolving
⚠️ Not a developer/coding assistant — teams looking for a copilot for engineers should look elsewhere

Use cases

IT service desk ticket deflectionHR policy Q&A and self-servicePassword resets and access provisioningSoftware license and procurement requestsEnterprise search across Slack, Drive, SharePoint, ConfluenceFinance and expense approvalsMulti-language employee supportInternal knowledge gap analyticsCustom agent building for domain workflowsSales enablement content lookup